Bonus Terms and Conditions

These terms apply to every bonus, promotion, reward, free spin offer, cashback offer or other benefit made available by Duelbits. They should be read together with the general terms and conditions for your account, our privacy information and any specific terms displayed with the individual offer.

The specific terms shown with an offer form part of that offer. They may set out the qualifying activity, minimum deposit, expiry period, wagering requirement, eligible games, maximum stake, maximum conversion or any other condition that applies. If a specific offer term differs from these general bonus terms, the specific term applies to that offer.

We may change, suspend or withdraw an offer where this is necessary for legal, regulatory, technical or operational reasons, or where we identify misuse. A change will not remove bonus funds or winnings that have already been properly credited and used in accordance with the applicable terms, unless the credit resulted from an obvious error, fraud or other prohibited activity.

Who can receive a bonus

Bonuses are available only to eligible customers who are aged 18 or over and have a valid account with us. An offer may be limited to new customers, existing customers, a particular account status, a particular payment method or a specified group of customers. Eligibility will be shown in the offer details or communicated through the channel used to make the offer available.

Unless the offer says otherwise, we may allow only one bonus for the same person, household, address, device, payment method or shared connection. We may also restrict access where accounts appear to be connected or where a customer has already received the same or a substantially similar offer.

Verification and account status

Your account must be open, active and in good standing when you claim and use a bonus. We may ask for identity, age, address or payment verification before applying an offer, releasing bonus winnings or processing a withdrawal. We may hold a gaming licence and are required to verify accounts and apply appropriate customer checks.

If you do not complete a requested check, or if information supplied to us is incomplete, inaccurate or inconsistent, we may delay, refuse or remove a bonus and any associated winnings. We may also close an account or take other action where required by our general terms or applicable requirements.

You may need to opt in before making a qualifying deposit or taking part in an offer. An offer will not normally apply automatically unless its terms say that it will. Where a bonus code is required, it must be entered correctly and within the stated period. We are not responsible for an offer not being applied because the code was missing, entered incorrectly or used after the offer had ended.

A qualifying deposit must be made using an accepted payment method and must meet the conditions shown with the offer. A deposit that is reversed, charged back, cancelled or returned may not qualify. Moving funds between accounts, receiving a transfer, or using funds obtained through prohibited activity will not normally count as a qualifying deposit.

Bonus funds are separate from cash funds until the applicable conditions have been met. The order in which funds are used, and whether a particular game or transaction contributes towards a condition, will be shown in the offer terms or cashier. A qualifying deposit may be used before bonus funds, subject to the rules displayed for the offer.

Expiry and unused bonus funds

Every bonus may have an expiry time. If the required action is not completed before that time, the bonus may expire and any associated bonus funds may be removed. Expiry information may be shown in your account, in the offer message or in the cashier. You are responsible for checking the status of your bonus and any remaining requirement.

We may remove an unused bonus where your account is closed at your request, closed for a breach of the account terms, or placed under a restriction that prevents bonus use. This does not affect any rights you may have under applicable law or any balance that is not connected with the bonus.

Where an offer has a wagering or playthrough requirement, the required amount and the way it is calculated will be displayed with the offer. Different games may contribute at different rates, and some games or transactions may not contribute at all. The contribution rules shown with the offer apply from the time the bonus is credited.

The maximum stake allowed while using a bonus is the amount shown in the applicable terms. A stake may include the initial amount, an ante, an additional feature purchase or any other amount placed as part of one game or transaction. Exceeding a maximum stake condition may result in the bonus and winnings linked to it being removed, where the offer terms allow this.

You may not request or make a withdrawal of bonus funds before the applicable conditions have been completed. Some offers may also have a maximum amount that can be converted to cash or withdrawn. Any such limit will be shown in the offer terms. Once a bonus has been converted, the funds may be subject to the normal withdrawal and account verification process.

We may cancel a bonus or adjust a balance where a technical error, display error or settlement error has credited funds incorrectly. If you have already withdrawn funds that were credited in error, we may ask for their return or recover them from your account balance, in accordance with our general terms.

• Do not use more than one account to obtain the same offer.
• Do not use another person's payment method or account to claim or complete a bonus.
• Do not use a strategy intended to circumvent wagering, expiry, stake or eligibility conditions.
• Do not cancel or reverse a deposit in order to retain a bonus or its associated winnings.
• Do not take part in an offer if you are not eligible for it or if we have told you that you are excluded.

We may investigate suspected bonus abuse, collusion, fraud, money laundering, payment misuse, account manipulation or any attempt to obtain an unfair advantage. While we look into an account, we may suspend bonus use, delay a withdrawal or restrict access to related funds. If we find a breach, we may cancel the relevant bonus, remove associated winnings, restrict future offers or take action under the general account terms.

Bonuses are optional. You do not need to claim an offer, and declining a bonus will not prevent you from using your account in accordance with its normal terms. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, consider setting a deposit limit, taking a time-out or asking us to apply self-exclusion.

You can find safer gambling controls in your account or ask our support team for help using them. Independent support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline. Please remember that gambling is for adults aged 18 and over only.

Questions or problems with an offer

If you believe an eligible offer has not been applied correctly, contact us promptly with the name of the offer and the relevant account details. Our support team can be contacted at support@duelbitscasino.co.uk or through the live chat on the site. For questions specifically about bonus terms, you may also write to bonus@duelbitscasino.co.uk.

We will look into the information available to us and explain the outcome where appropriate. Our decision will take account of the offer terms, your account history, payment information, verification status and any relevant technical records.