Betting Rules

You must read and understand these rules before placing a bet or starting a game. By using our casino, you confirm that you accept these rules together with the terms that apply to your account, the relevant game instructions and any bonus terms shown to you.

One account per player

You may hold and use one account with us only. You must not open, control or use another account for yourself or for someone else. Your account must be used by you, and you must keep your login details private. Do not allow another person to place bets or play games through your account.

We may ask you to provide information or documents to confirm your identity, age, payment method or account details. You must give information that is accurate and up to date. Account checks may affect deposits, withdrawals, bonus funds or access to play until the required information has been provided and accepted.

Real-money and bonus-balance play

Games can be played with real-money funds or bonus funds where a bonus is available. The balance used for a bet is identified in your account or in the game. Different rules may apply to each balance, including wagering requirements, eligible games, maximum stakes and withdrawal conditions.

• You are responsible for selecting the stake and confirming the bet before it is submitted.
• A bet is accepted only when it has been recorded by our game or betting server.
• Bets are final once placed and accepted. They cannot normally be changed, cancelled or withdrawn by you after acceptance.
• A balance shown in your account may take time to update if there is a connection delay or a game is still being settled.
• You must not use a technical fault, pricing error, communication error or other apparent issue to obtain an unfair advantage.

If a bet is rejected, it will not form part of the game result. If you are unsure whether a bet was accepted, do not place another bet until the account or game status is clear. You can contact us through live chat or by e-mailing support@duelbitscasino.co.uk.

The result shown by the relevant game server is final for settlement purposes. Our records of the accepted stake, game round, spin, result and return are used to settle play. A result shown on your device may be delayed or interrupted, but this does not change the server record.

The in-game rules and paytables apply to every bet, spin and feature. They explain the symbols, winning combinations, bonus features, special conditions, stake options and any limits relevant to that game. You should read the help information before playing, particularly when you use a game for the first time.

The return-to-player figure is shown in each game. This figure is a statistical indication calculated over a large number of plays, not a promise about the result of an individual spin or session. It does not guarantee that you will receive a particular return or recover your stake.

• A winning return is credited according to the applicable paytable and the accepted stake.
• A losing result is settled as shown by the game server, even if the outcome was unexpected.
• Where a game round is incomplete, the round may remain pending until the server has received the required information.
• If your screen and the server record appear to differ, the server record is used for settlement.
• A feature, bonus round or additional game stage is settled under the instructions shown in the relevant game.

Game rules may explain whether a feature continues automatically, whether a result is displayed after a delay and how a partial game state is handled. These instructions form part of the rules for that game. You are responsible for checking the available information before confirming play.

A malfunction, fault or error can affect a game, a bet, a balance display or the information shown on your device. A malfunction voids all pays and play affected by it. This applies whether the issue results from the game, our systems, a network connection, your device or another technical cause.

If a malfunction is identified, we may stop the affected game, suspend settlement, correct an incorrect balance or cancel affected play. Any correction will be based on the available server records and the rules that apply to the game. You must not continue using a game where you believe a fault has occurred.

If you are disconnected during a game, the game may resume from the saved state when you reconnect. It may also settle on reconnection if the server has already received the necessary information. Closing the game, losing your connection or leaving the site does not by itself cancel an accepted bet or remove the result of a completed round.

• Reconnect and check the game or account status before trying to play again.
• Do not repeatedly submit a bet if the first attempt is still showing as pending.
• Keep a note of the game, approximate time, stake and round reference if an interruption affects your play.
• Tell us promptly if a game remains incomplete, a balance appears incorrect or a result cannot be displayed.
• Do not rely on a balance or result shown on your device until the relevant game status has been confirmed.

We cannot guarantee uninterrupted access to every game. Planned maintenance, service interruptions, connection problems and security measures may temporarily prevent access or delay settlement. A temporary loss of access does not change the rules for an accepted bet or completed round.

Bonus funds are subject to the bonus terms shown when the bonus is offered, claimed or added to your account. Those terms explain the qualifying deposit, eligible games, wagering requirements, expiry conditions, maximum withdrawal rules and any other conditions that apply.

The maximum bet stated in the relevant bonus terms applies while bonus conditions are active. This can include the total stake on a spin, round, feature or table. You must not try to avoid a maximum bet by splitting a stake, changing games or using more than one account.

Game contributions also apply. Some games may contribute fully, partially or not at all towards a wagering requirement, as shown in the bonus terms. A game may be available for play but contribute nothing, or contribute at a different rate, while bonus conditions apply.

• Bonus funds cannot be treated as cash until all applicable conditions have been met.
• The order in which real-money and bonus balances are used is shown in your account or the relevant bonus terms.
• A bonus or related winnings may be removed if the bonus terms are not followed, if the bonus expires or if the underlying transaction is reversed.
• A technical fault affecting bonus play is handled under the malfunction rules as well as the relevant bonus terms.
• If a bonus has been applied incorrectly, contact us before continuing to use the affected funds.
• Any maximum stake, eligible-game rule or contribution rate continues to apply until the relevant bonus conditions have ended.

You should go through the complete bonus terms before accepting an offer. If the terms conflict with a game instruction, the specific rule shown for the relevant bonus or game will apply to that part of play. Where an account status or bonus balance is unclear, contact support before placing further bets.

Live casino and table games are played according to the game-specific rules shown in each table's help information. Those rules explain the available bets, minimum and maximum stakes, dealing procedure, betting window, winning combinations, side bets, payouts and any special features.

Dealer decisions made in accordance with the applicable table rules are final. The dealer may follow an automated instruction, a fixed dealing procedure or a game-specific dealing rule. A decision is not changed because the result is close, unexpected or different from the result you wanted.

Late bets are not accepted. A bet must be placed and recorded before the betting window closes. If a late request is not recorded by the table server, it will not be included in that round. If a bet appears to have been accepted but is not shown correctly, the table and server records will determine whether it formed part of the round.

• Check the table information before joining a round or selecting a side bet.
• Wait for the table to confirm that your bet has been accepted.
• A connection interruption does not extend the betting window or change the dealer's decision.
• If a round is interrupted, it may resume or settle when you reconnect, subject to the server record.
• The result of each table game is settled under that table's rules and paytable.
• A table may have rules that differ from those of another live casino or table game.

Different live tables may use different procedures, limits and settlement rules. The information shown inside the selected table is the information that applies to that table. You should look at the table help before placing a bet, especially where side bets or special features are available.

If you believe a bet, spin, round, balance or game result has been recorded incorrectly, contact us as soon as possible. E-mail support@duelbitscasino.co.uk or use the live chat on the site. We will look into the available account and game records and explain the position based on the applicable rules.

To help us identify the matter, include the game name, the approximate time, the round or hand reference, the stake, the result shown and a description of what happened. Do not send your password or full payment details. If you have a screenshot, keep it available and provide it only through the support channel requested by us.

A dispute does not automatically cancel a bet or pause a bonus requirement. The relevant bet remains subject to these rules while the matter is being considered. We may ask for further information before responding, particularly where a game was disconnected, a payment was reversed or more than one round may be affected.

Use the casino safely

Use the responsible gambling tools available in your account, including deposit limits and time-outs. If you need to stop gambling for longer, self-exclusion can prevent access for the period selected. Take regular breaks, set a budget and do not chase losses.

Free help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. If gambling is affecting your finances, health, relationships or daily life, seek support as soon as possible. You can also contact us through live chat or support@duelbitscasino.co.uk to ask about the safer gambling controls available on your account.