About Us

Duelbits is an online casino for players in the United Kingdom. We provide a straightforward place to access casino games through your account, with a focus on clear information and a reliable player experience.

Our games include slots, live tables and jackpot games from established studios. The selection may change as games are added, updated or removed, so the current range is always the one shown in the casino.

We aim to make it clear how the casino works, how payments are handled and where you can get help when you need it.

Our approach is based on fair play, clear processes and responsible service. We want you to understand the terms that apply to your account, your games and your payments before you use them.

• Fair play and clear information about our casino services.
• Fast payouts, handled promptly when required account and payment checks are complete.
• Safer gambling tools that help you manage your activity.
• 18+ only, with account access limited to eligible adult players.

Payout timing can depend on the method used and any checks needed for your account. The relevant information is shown in the cashier and your account.

Gambling should remain controlled and within your means. We provide tools that can help you set boundaries and take a break when you need one.

• Set and manage deposit limits through your account.
• Use a time-out if you want to pause your gambling for a period.
• Request self-exclusion when you need to stop using the casino.
• Seek independent support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

If gambling is affecting your finances, relationships or wellbeing, stop and seek support. Our team can explain the available account tools, but we cannot provide counselling or financial advice.

We use account verification to help protect players, prevent misuse and meet the checks that apply to casino accounts. We may ask for information or documents where necessary, and access to some account services may depend on completing those checks.

• Secure payments through the methods available in your cashier.
• Account verification carried out when required.
• Support around the clock by e-mail at support@duelbitscasino.co.uk and through the live chat on our site.

If you have a question about your account, a payment, verification or safer gambling tools, contact us using the available support channels. Please use the e-mail address registered to your account where possible so we can help more efficiently.