Contact Us

You can contact us through the live chat on the site, which is available 24/7. Live chat is suitable for account questions, payment queries and help with using the site.

You can also email our support team at support@duelbitscasino.co.uk. Please use the email address linked to your account where possible, so we can identify your request and protect your account information.

For account-related questions, we may need to complete verification before sharing information or making changes. Never send your password or full payment details in a message.

Including the right details helps us understand your request and avoid unnecessary delays. Please provide:

• Your Duelbits username.
• The name of the game, or details of the transaction concerned.
• The date and time of the issue, including your time zone if relevant.
• A clear description of what happened and any error message shown.

Please do not send duplicate messages about the same issue while it is being handled. If you need to add information, reply to the existing email or continue the same live chat where possible.

• Account access, account details and verification.
• Deposits, withdrawals and payment status.
• Bonus terms, eligibility and wagering requirements.
• Technical issues, game loading and site errors.

We may ask for additional information when a question concerns account security, a payment or a transaction. This helps us check the matter accurately and keep your account safe.

If you want to make a complaint, email support@duelbitscasino.co.uk and put Complaint in the subject line. Explain what happened, the date and time involved, and what outcome you are seeking.

We acknowledge complaints received by email and reply once the matter has been checked. Please keep your correspondence together and provide any information we reasonably request so we can look into the complaint properly.