Cookies Policy

Cookies are small text files that a website places on your device, such as a computer, tablet or mobile phone, when you visit. They allow the site to recognise your browser or device and remember certain information between visits. Similar technologies may work in a comparable way, and we use the term cookies in this policy to cover those technologies where appropriate.

Cookies can be temporary or longer-lasting. A session cookie normally operates only while your browser is open and is removed when the session ends. A persistent cookie remains on your device for a period set by its purpose or by your browser settings. The period may vary according to the cookie and the choices you make.

We use cookies to operate Duelbits, keep your account and sessions secure, remember choices, understand how the site is used and support relevant communications. Cookies do not normally contain your password. Where information connected with a cookie can be associated with your account, we handle it in line with our wider privacy information and the security controls that apply to your account.

Some cookies are set by us. Others may be set by service providers working on our instructions for purposes such as security, site performance, analytics or communications. We only use optional cookies in line with the choices you make through the cookie notice or your browser. Strictly necessary cookies may operate because the site cannot provide core functions without them.

Cookies help us provide a consistent service, but they are not the only way information may be collected or used. This policy concerns cookies and similar technologies on our site. It does not change the terms that apply to your account, deposits, withdrawals, games, safer gambling controls or other services.

Cookies can have more than one technical feature, but we group them below by their main purpose. The exact cookies in use may change as the site, our security needs or our services develop. The cookie notice provides the available categories and your current choices.

Strictly necessary cookies

Strictly necessary cookies support the core operation and security of the site. They are needed for functions that you request or expect when using your account. These cookies cannot normally be switched off through our cookie notice because removing them could stop essential parts of the site from working.

• Keeping you signed in while you move between account pages, where this is permitted by your session and security settings.
• Maintaining the contents of a transaction or form while you move through the relevant steps.
• Helping us identify unusual activity, protect account sessions and apply security measures.
• Recording that you have made a cookie choice so that the cookie notice does not ask you the same question on every visit.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the site and whether its pages and features operate as intended. They may provide information such as which pages are visited, how long a page takes to load, whether a page produces an error and which parts of the site are used most often.

• Measuring page loading times and identifying technical problems that could make a page slow or unavailable.
• Counting visits and looking at general navigation patterns so that we can maintain and improve the layout and operation of the site.
• Understanding whether a feature is being used as expected, without needing to identify you personally for that purpose.

These cookies are intended to provide aggregated or otherwise limited information about site use. They do not give us access to the contents of your device. If you do not allow them, we may have less information about technical performance and general use, but core account functions may still be available.

Functionality cookies

Functionality cookies remember choices you make so that the site can respond in a more consistent way. They are used to support convenience and presentation rather than to provide the core security or account functions covered by strictly necessary cookies.

• Remembering a display, language or region preference that you have selected.
• Keeping a site setting in place while you move between related pages during a visit.
• Remembering whether a particular introductory message or site prompt has already been shown.

If you decline functionality cookies, you may need to set the same preferences again during a later visit. Some pages may use their default display or settings instead. You can change your choices at any time using the cookie notice where that option is available.

Marketing cookies

Marketing cookies may be used to understand interactions with communications or promotional content and to make marketing activity more relevant. They may help us record whether a communication or campaign has been viewed, whether a page was reached after an interaction, or how often a particular message is shown.

• Measuring general responses to a marketing message so that we can understand whether it is reaching the intended audience.
• Limiting repeated displays of the same promotional message where the technology supports that function.
• Helping us assess which site content is associated with a marketing interaction.

Marketing cookies are optional. Where consent is required, we will ask for it through the cookie notice before using this category. You can refuse or withdraw permission for marketing cookies without closing your account. Refusing them may mean that marketing content is less tailored, but it does not by itself stop you from using core account functions.

When you first visit the site, the cookie notice may allow you to accept optional cookies, refuse them or choose categories individually. The options shown may depend on the type of device and the version of the site you are using. Your selection may be stored in a necessary cookie so that we can apply it and remember it.

You can return to the cookie controls on the site to change your optional choices. If you withdraw permission, the change should apply to future cookie activity covered by that choice. It may not remove information already collected before the change, and some cookies may remain on your device until they expire or you delete them through your browser.

Browser controls

Most browsers allow you to see, delete, block or restrict cookies. The process differs between browsers and devices. You can usually find these controls in a settings, privacy, security or site permissions menu. Your browser may allow you to block all cookies, block cookies from particular sites, delete cookies when you close the browser or receive a notification before a cookie is saved.

1. Open your browser's settings on the device you use to access the site.
2. Find the privacy, security, cookies or site permissions section.
3. Choose whether to delete existing cookies, block future cookies or allow them for particular sites.
4. Close and reopen the browser if it asks you to do so, then return to the site and check whether your chosen settings work as expected.

You may need to repeat these steps on each browser or device that you use. Deleting cookies can also remove saved preferences, sign-in information and other settings. You should only change browser settings if you understand how they may affect websites you use.

Blocking or deleting cookies may not affect every part of the site, but it can prevent some functions from operating correctly. The effect depends on which cookies you block, whether you block them before visiting or delete them afterwards, and the browser or device you use.

• You may be signed out more often or be unable to keep a secure account session active.
• Pages may not remember settings such as language, display or other preferences.
• A form, transaction or account process may not keep information as you move between steps.
• The cookie notice may appear again because your choice cannot be stored.
• Some pages may load slowly, display incorrectly or show a technical error.
• We may not be able to measure site performance accurately or understand which features need attention.
• Marketing content may be less tailored, and we may not be able to record certain communication preferences.

Strictly necessary cookies are needed for important site functions, including account security and session management. If your browser blocks these cookies, you may not be able to sign in, use account areas or complete some actions. In that situation, adjusting your browser settings may resolve the problem.

Blocking cookies does not necessarily delete information held in your account and does not replace account controls such as deposit limits, time-outs or self-exclusion. Those controls remain subject to their own terms and settings. If you are concerned about your gambling, you can use the safer gambling tools available in your account and seek support from GambleAware, GamCare, GamStop or the National Gambling Helpline.

We may update this Cookies Policy when the way we use cookies changes, when the site gains or removes a function, or when our information practices need clearer explanation. The current version will be made available on the site. You should look at this page from time to time if you want to understand the current categories and choices.

If you have a question about this Cookies Policy, the cookie notice, a choice you have made or the effect of blocking cookies, contact us at support@duelbitscasino.co.uk. You can also use the live chat available on the site.

To help us respond, explain what happened, which device or browser you used and whether you changed the cookie notice or browser settings. Do not send your password, full payment details or other sensitive security information by email or live chat. We may ask for limited information to confirm that we are discussing the correct account, but we will not ask you to disclose your password.

We will try to help you understand the available controls and any practical effect on your account access or use of the site. Changing cookies cannot be used to bypass account security, identity checks, safer gambling controls or any other requirements that apply to your account.