Responsible Gaming

Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Before you play, decide what you can afford to spend and how much time you are comfortable giving to gambling. That amount should come from spare money after essential costs have been paid.

Set a personal budget and stay within it. Never use money needed for rent, bills, food, credit repayments or other essential expenses. Do not borrow money to gamble, chase losses or increase your stakes because you feel you are due a win. Wins and losses are part of gambling, and previous results do not predict what will happen next.

• Only gamble when you feel able to make calm decisions.
• Keep gambling separate from your everyday spending where possible.
• Take regular breaks and avoid gambling when you are tired, upset, angry or under the influence of alcohol or drugs.
• Keep track of your deposits, losses and the time you spend playing.
• Talk to someone you trust if gambling is becoming difficult to control.

Our account tools are designed to support your decisions, but they cannot guarantee that you will stay within a budget unless you use them honestly and consistently. If you are worried about your gambling, use the controls below immediately and seek independent support.

You can find the available responsible gambling controls in your account settings or cashier. Choose the control you need, enter the amount or period requested, and confirm the change. The screen will show when the control takes effect and any conditions that apply. If you cannot find a tool, contact us through live chat or support@duelbitscasino.co.uk.

Deposit limits

A deposit limit restricts the amount you can deposit during the period selected in your account. You can use it to create a daily, weekly or monthly budget, where those options are available. Set the limit before you start gambling and choose an amount that remains affordable after your normal living costs.

Reducing a deposit limit normally takes effect promptly. Increasing or removing a limit may be subject to a cooling-off period or other delay shown in your account. Until a permitted change takes effect, the existing lower limit continues to apply. A deposit limit controls deposits; it does not necessarily show your total losses or the value of bets placed.

Loss and session limits

Where available, a loss limit helps you set a maximum amount you are prepared to lose over a chosen period. A session limit helps you control how long you can remain active during a gambling session. These controls can be used alongside a deposit limit, as they measure different aspects of your gambling.

Choose a limit before playing and do not set it higher to continue after reaching an amount that makes you uncomfortable. When a limit is reached, the relevant activity may be stopped or restricted as described in your account. You should still take responsibility for leaving the site and ending your session.

Time-outs

A time-out temporarily prevents or restricts your gambling for the period you choose. Use one when you want a short break, when your gambling feels harder to manage or when you need time to think about your habits. A time-out cannot normally be cancelled early, so check the selected period carefully before confirming it.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us for a longer period. Request it through your account controls or by contacting our support team. We will apply the available exclusion process to your account and explain what happens to access, deposits, withdrawals and any remaining balance.

Do not open another account or ask someone else to gamble for you during a self-exclusion. Tell us if you believe another account may be connected to you. Self-exclusion is intended to be a firm decision and cannot normally be ended before the selected period has passed. You may also choose a wider exclusion service for online gambling.

Reality checks

Reality checks remind you how long you have been playing and may provide information about your activity during a session. Use them to pause, consider your spending and decide whether to stop. A reminder is not a limit, so you must end the session yourself if you no longer wish to play.

If you need help choosing a control, our support team can explain how the settings work. We cannot choose a budget for you, remove a restriction so you can continue gambling or provide advice about recovering losses.

Gambling can become harmful gradually. You may not notice a problem until it affects your money, relationships, work, studies, sleep or mental health. Consider whether any of the following apply to you:

• You gamble for longer or spend more than you planned.
• You chase losses or gamble to escape stress, sadness, boredom or other difficult feelings.
• You hide your gambling, deposits, losses or account activity from people close to you.
• You borrow money, sell possessions or miss bills to fund gambling.
• You feel restless or irritable when you try to stop or take a break.
• You have tried to reduce or stop gambling but have not been able to do so.
• Gambling is affecting your work, studies, relationships, health or sleep.
• You think about gambling most of the time or feel that gambling is your only way to improve your finances.

If one or more of these signs feels familiar, stop gambling and use a time-out or self-exclusion. Speaking to a trusted person or a specialist service early can make it easier to regain control.

You do not need to wait for gambling to cause serious harm before asking for support. The following organisations provide information, guidance or specialist help to people affected by gambling.

• GambleAware provides information about gambling harms and practical guidance on safer gambling and finding further support.
• GamCare offers confidential advice and support for people who are worried about their own gambling or someone else’s gambling.
• GamStop is a free online service that helps you place a wider exclusion across participating online gambling operators.
• The National Gambling Helpline provides confidential guidance from trained advisers about gambling concerns, support options and steps to regain control.

These organisations are independent from us. They can help you understand your options, make a plan and find support that suits your situation. You can also speak with someone you trust, such as a family member, friend, health professional or financial adviser.

Our services are for people aged 18 and over. We carry out age verification and may ask for documents or other information before allowing an account to be used. Do not provide access to your account to anyone else, including a child or another person under 18.

Keep your username, password, device and payment information secure. Use a strong password that is not shared with other services, enable available device security and sign out when you have finished. If you think someone else has accessed your account, change your password and contact us through support@duelbitscasino.co.uk or live chat.

If children use a device in your household, consider using parental control software, device restrictions and separate user profiles. These tools can help limit access to gambling services, prevent unauthorised payments and manage the websites or applications available on the device. Check the settings regularly because no technical control is completely effective on its own.

Keep gambling devices and payment methods out of children’s reach, and avoid saving account details where another person could use them. Parents and guardians should explain that gambling is an adults-only activity and should act promptly if they suspect a minor has accessed a gambling account.