Privacy Policy

We collect information that is needed to create and operate your account, provide gambling services, meet our legal duties and keep our systems secure. Some information is provided by you, while other information is generated when you use our website or services.

Account and contact details

When you register or contact us, we may collect details such as your name, date of birth, address, email address, username, account preferences and other information needed to manage your account. We may also keep records of messages, requests and other communications between you and our support team.

Identity and age information

We may ask for identity documents and other information to confirm your age, identity, address and eligibility to use our services. This can include information shown on official documents, information used for verification checks and records of the checks carried out. We collect only what is needed for the relevant purpose and may ask for further information if the details supplied are incomplete or cannot be confirmed.

Payments and transactions

We record deposits, withdrawals, bets, winnings, bonuses, payment activity and other account transactions. Payment details may be handled by the payment provider used for a transaction. We may receive information needed to confirm that a payment has been made, identify the relevant account and manage financial crime controls.

Device and usage data

When you visit or use our services, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, time zone, approximate location, pages visited, login activity, session details and interactions with our website. We use this information to operate the service, understand how it is used, detect unusual activity and improve security.

You should make sure that the information you provide is accurate and kept up to date. If your details change, you can contact support or use the available account settings to request an update.

We use personal data for clear and limited purposes connected with your account, our legal responsibilities and the safe operation of our services. These purposes include:

• Creating, maintaining and administering your account.
• Processing deposits, withdrawals and other transactions.
• Providing customer support and responding to your questions or requests.
• Verifying your age, identity, address and eligibility to use our services.
• Detecting and preventing fraud, money laundering, terrorist financing, account misuse and other unlawful or harmful activity.
• Protecting the security, availability and integrity of our website, systems and users' accounts.
• Monitoring account activity where this is needed for safer gambling, security or compliance purposes.
• Keeping records and providing information where this is required by law, a court, an authority or another lawful process.
• Managing disputes, complaints, investigations and potential or actual legal claims.
• Sending service messages, account notices and other information needed to administer your account.
• Sending offers or marketing communications where you have opted into them or where another lawful basis allows us to do so.

You can change your marketing choices or withdraw your consent to marketing at any time. Withdrawing consent will not affect processing that took place before your choice was changed, and it will not affect processing that we must continue for legal, security or account-management reasons.

Our legal bases under UK GDPR

UK GDPR requires us to have a lawful reason, known as a legal basis, before we use personal data. The basis depends on what we are doing and why:

• Contract: we need to use your data to set up and provide your account, process transactions and provide the services you request.
• Legal obligation: we need to use or keep your data to meet legal and regulatory requirements, including age and identity checks, financial crime controls, record keeping and responses to lawful requests.
• Legitimate interests: we may use data where it is reasonably necessary for purposes such as securing our services, preventing fraud, supporting customers, improving operations and managing disputes. We consider your rights and interests before relying on this basis.
• Consent: we may ask for your permission for certain marketing, optional cookies or other uses. Where consent is the basis, you can withdraw it at any time.

Some processing may rely on more than one legal basis. For example, we may need information both to provide your account and to meet a legal requirement. If we ask for information that is necessary for a legal or contractual reason and you do not provide it, we may be unable to open, maintain or provide your account.

We share personal data only when there is a valid reason to do so, such as providing our services, protecting users, processing payments or meeting a legal duty. We take steps to require organisations that handle data for us to protect it and use it only for agreed purposes.

• Payment providers: information needed to process deposits, withdrawals, refunds, payment checks and related account activity.
• Identity-verification providers: information needed to confirm your age, identity, address and account details.
• Fraud-prevention and financial crime partners: information used to identify suspicious activity, prevent misuse and support fraud, money laundering and related controls.
• Service providers: organisations that help us operate systems, provide customer support, maintain security, store information or deliver account communications.
• Professional advisers: advisers or other organisations where this is needed to protect our rights, manage a dispute or comply with a lawful process.
• Authorities and regulators: information where disclosure is required by law, court order, regulatory requirement or another lawful request.

We may also share information when necessary to protect the safety, rights or property of our users, our business or another person, or to investigate suspected unlawful activity. We do not share more information than is reasonably needed for the relevant purpose.

We may use providers that process data on our behalf. Where this happens, we set appropriate instructions and safeguards for the processing. In some circumstances, information may be processed outside the United Kingdom. Where this applies, we use the safeguards required by applicable data protection law.

We keep personal data for as long as your account is open and for the period required afterwards by applicable law, regulation, accounting requirements, financial crime controls, dispute handling or other legitimate business needs. The length of time depends on the type of information and the reason it was collected.

When deciding how long to keep information, we consider whether it is still needed to provide our services, meet a legal duty, establish or defend a legal claim, prevent fraud or resolve a complaint. We may keep some information after an account is closed even if it is no longer needed to provide account services.

When personal data is no longer needed, we will delete it, securely destroy it or make it anonymous where appropriate. Information held in backups may remain for a limited period until those backups are replaced or securely deleted.

UK data protection law gives you rights over your personal data. These rights are subject to legal conditions and exceptions, so they may not apply in every situation or to every piece of information.

• Access: you can ask for a copy of the personal data we hold about you and information about how we use it.
• Correction: you can ask us to correct information that is inaccurate or complete information that is incomplete.
• Erasure: you can ask us to delete personal data in certain circumstances.
• Restriction: you can ask us to limit how we use your data in certain circumstances.
• Objection: you can object to processing based on legitimate interests and to direct marketing.
• Data portability: where the law allows, you can ask for certain information in a structured, commonly used and machine-readable format.
• Consent withdrawal: where we rely on your consent, you can withdraw it at any time.

To use one of these rights, write to support@duelbitscasino.co.uk and explain what you are asking for. Please provide enough information for us to identify your account and understand your request. We may need to confirm your identity before providing information or making changes, particularly where the request involves account security or identity documents.

We will handle your request within the time required by applicable law. If we cannot fully comply, we will explain the reason unless the law prevents us from doing so. You can also contact us through the live chat on our website about privacy questions, account information or a request you have already made.

If you are not satisfied with how we use your personal data or how we respond to a request, you can complain to the Information Commissioner's Office. You may contact the Information Commissioner's Office directly, without first contacting us, although we would welcome the opportunity to look into your concern.

Cookies

We use cookies and similar technologies to operate our website, remember settings, support security, understand usage and, where permitted, support marketing choices. The types of cookies we use, their purposes and the choices available to you are explained in our Cookie Policy.