Terms & Conditions

These Terms & Conditions form a legal agreement between you and us when you create an account or use our services. Please read them before registering and keep a copy for your records. Other rules may apply to particular games, promotions, payment methods or services. Where they apply, those rules form part of these terms.

By selecting the relevant acceptance option, registering an account or continuing to use our services, you confirm that you have read and understood these terms. If you do not agree with them, you must not open or use an account. You should also check the terms from time to time because they may change.

• We may update these terms to reflect changes to our services, legal requirements, security controls or the way our systems operate.
• We will take reasonable steps to make important changes clear, including by displaying a notice when you sign in or use an affected service.
• Changes will apply from the date stated in the notice or, where no date is stated, when they are published.
• If you do not accept a change, you should stop using your account and contact us about closing it.

You must be at least 18 years old and resident in the United Kingdom to open or use an account. We may refuse an application, restrict access or close an account if you do not meet these requirements. We may also need to confirm that you are permitted to use our services under the laws that apply to you.

• You may have only one account with us. You must not create an additional account, use another person’s account or allow another person to use yours.
• The information you provide must be complete, accurate and not misleading. You must not register under a false name or provide details belonging to someone else.
• Your account is for your personal use only. It must not be sold, transferred, rented or used on behalf of another person.
• You are responsible for protecting your username, password, one-time codes and other login information. Do not share them with anyone.
• Tell us immediately through live chat or support@duelbitscasino.co.uk if you think someone has accessed your account or payment details without permission.

You are responsible for activity carried out after you sign in unless you have told us about unauthorised access without undue delay. We may ask you to change your login details or apply temporary restrictions while we protect your account. We hold a gaming licence and use account checks to help meet our legal and operational obligations.

We must confirm who you are before allowing you to use all account functions. Identity, age and address checks may be completed when you register, when your activity changes or before your first withdrawal. We may also carry out source-of-funds or source-of-wealth checks where required.

Information and documents

• We may request documents or information that confirm your identity, age, address, payment method or the source of money used in your account.
• Documents must be genuine, current, clear and provided in the format we specify. You must not alter, obscure or submit another person’s documents.
• If you do not provide information within the requested period, or if it cannot be confirmed, we may delay a withdrawal, restrict your account or close it.
• We handle information in line with our privacy information and only use it for lawful purposes, including account security, fraud prevention and compliance.

Deposits must be made using a payment method in your name or one that you are authorised to use. We may reject or return a deposit if the payment cannot be confirmed, appears unlawful or creates a security concern. The available methods, processing information and deposit limits are shown in the cashier.

We will normally return withdrawals to the same payment method used for the deposit where this is possible and suitable. We may ask for another method or further information before sending funds. Withdrawals can remain pending while checks, payment processing or account reconciliation are completed. The withdrawal limits shown in your account or cashier apply, and your bank or payment provider may apply its own processing time.

Any bonus, free play or promotional offer is subject to its own offer terms. You should read those terms before opting in or using a promotion. They explain who can take part, how to claim the offer and what you must do before any related funds or winnings can be withdrawn.

• An offer may include wagering requirements, eligible games, a maximum bet, a maximum reward, payment restrictions and an expiry date.
• Only qualifying deposits, bets or other activity described in the offer terms will count towards its requirements.
• You must not claim the same offer more than once where the offer terms allow only one claim per person, household, payment method or account.
• We may refuse, remove or cancel a promotional benefit if you breach the offer terms, use more than one account, provide misleading information or try to obtain an offer by unfair means.
• Where promotional activity has been abused, we may also restrict future offers and, where permitted, remove related bonus funds or winnings.

A promotion may be withdrawn or changed where this is necessary for security, legal or operational reasons. Any change will not remove rights that have already been earned lawfully under the applicable offer terms.

Gambling is for adults only and should remain within your means. We provide tools to help you manage your play, including deposit limits and time-outs. The limits available and the way they take effect are shown in your account.

• Set a deposit limit before you play and choose an amount you can afford to lose.
• Use a time-out if you want a temporary break from gambling.
• Ask us to close your account for self-exclusion if you want to stop gambling with us.
• For further help, you can contact GambleAware, GamCare, GamStop or the National Gambling Helpline.

A self-exclusion request is intended to prevent you from using your account during the exclusion period. You must not try to open another account or use another person’s account during that period. If you are concerned about your gambling, contact us through live chat or support@duelbitscasino.co.uk so we can explain the available options.

You may ask us to close your account at any time by contacting support@duelbitscasino.co.uk or using live chat. We may ask you to complete security checks before acting on the request. Closing an account does not remove obligations that arose before closure, including payment, verification or dispute obligations.

• We may suspend or close an account if you breach these terms, provide inaccurate information, misuse a promotion or create a security, fraud or legal concern.
• We may restrict an account while we complete identity, age, payment, source-of-funds or other checks.
• We may close an account that has been inactive for a period of time, subject to any notice and process required by law.
• You must not create a new account after suspension, closure or self-exclusion unless we have expressly confirmed that you may do so.

If we suspend or close your account, we will explain the reason where we are allowed to do so. Any balance will be handled after the required checks and in accordance with these terms and applicable law. We may retain funds where this is necessary to meet a legal obligation or investigate suspected fraud, unlawful activity or a breach of these terms.

If you have a complaint about your account, a payment, a promotion, a game or our service, contact support@duelbitscasino.co.uk or use the live chat on the site. Please provide enough information for us to identify your account and understand the issue. We will acknowledge and look into your complaint within a reasonable time, although the time needed may depend on the information required.

• We may ask you for documents or further details so that we can investigate the matter properly.
• You should keep copies of relevant messages, transaction details and account information.
• If we cannot resolve a dispute directly, independent dispute resolution may be available in general terms, subject to the applicable process and eligibility requirements.

We take reasonable care to provide a secure and reliable service, but we cannot promise that the site, games, payment services or communications will always be available without interruption or error. We are not responsible for loss caused by events outside our reasonable control, failures of your device or network, or actions by a payment provider that we do not control.

Nothing in these terms excludes or limits liability where the law does not allow us to do so, including liability for fraud or matters that cannot legally be excluded. Subject to that protection, our responsibility is limited to losses that are reasonably foreseeable and directly connected with a breach of these terms. Your statutory rights are not affected.

These Terms & Conditions and any dispute connected with your account are governed by the laws of England and Wales. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.